Our Commitment: promo888 complies with Malaysia's Personal Data Protection Act 2010 (PDPA). Your privacy is not merely a legal obligation to us — it is a core value we uphold in every aspect of our platform's operations.
Introduction
Welcome to promo888's Privacy Policy page. This document explains in detail how we — promo888 ("we", "Platform") — collect, process, store and protect your personal information when you use our website or mobile app.
We understand that entrusting personal information to any online platform is not a decision taken lightly — especially in the gaming industry. That is why we take a fully transparent approach: you have the right to know what we do with your data, and we will tell you clearly, without confusing legal jargon.
This Privacy Policy applies to all promo888 users, including website visitors, registered members, and former members whose accounts have been terminated. By using our platform, you agree to the terms set out in this policy.
Information We Collect
Promo888 collects information from you in several ways — directly when you register or use the platform, and automatically through website tracking technologies. Below is a detailed breakdown of the types of information we collect:
| Data Category | Examples of Information | Collection Methods |
|---|---|---|
| Identity Data | Full name, date of birth, IC/passport number | Registration & KYC |
| Contact Data | Email address, phone number, mailing address | Account registration |
| Financial Data | Bank account number, deposit & withdrawal history | Transactions & KYC |
| Technical Data | IP address, browser type, operating system, device | Automatically during use |
| Gaming Data | Betting history, favourite games, session duration | Platform activity |
| Communication Data | Support chat logs, emails & feedback | Support interactions |
We never collect unnecessary information. Every piece of data collected has a clear and legitimate purpose as described in the following sections.
How We Use Your Data
Promo888 uses collected information solely for legitimate and stated purposes. The following are the primary purposes for which your data is used:
- Account Management: Verifying your identity, processing registration, and securely managing your member account.
- Transaction Processing: Processing deposits, fund withdrawals, and ensuring all financial transactions are carried out accurately and securely.
- KYC & AML Compliance: Fulfilling legal obligations related to identity verification (Know Your Customer) and anti-money laundering (Anti-Money Laundering).
- Customer Service: Enabling our support team to assist you more effectively based on your account context and interaction history.
- Platform Security: Detecting and preventing fraud, suspicious activity, and platform abuse.
- Experience Personalization: Tailoring game recommendations and promotions based on your preferences and playing habits.
- Responsible Gambling: Monitoring gameplay patterns to identify early signs of problem gambling and offer appropriate assistance.
- Platform Improvements: Analyzing aggregate (anonymized) usage data to improve performance and user experience.
Information Sharing with Third Parties
Promo888 does not sell, rent or disclose your personal information to third parties for marketing purposes without your explicit consent. However, we may share information in the following limited circumstances:
- Payment Service Providers: To securely process your deposits and withdrawals through payment channels integrated with our platform.
- Game Software Providers: Minimum data required to verify game sessions and ensure the integrity of game outcomes.
- Regulatory Authorities: When required by law, court order, or a relevant regulatory authority.
- Security Partners: Fraud detection and cybersecurity service providers that help protect our platform and members.
- Business Transfers: In the event of a merger, acquisition or sale of company assets, member information may be transferred as part of those assets, with prior notice given to members.
All third parties we work with are required to comply with data protection standards equivalent to our own, and they are only permitted to use your data for agreed purposes.
Data Security and Information Protection
Protecting your personal data is Promo888's number one priority. We continuously invest in the latest security infrastructure to ensure your information is always protected. The security measures we employ include:
- 256-bit SSL Encryption: All communications between your browser and our servers are protected with industry-grade encryption.
- Two-Factor Authentication (2FA): An additional security layer for account access that requires identity verification through two separate methods.
- Continuous Monitoring: 24/7 monitoring system to detect and respond to any suspicious activity in real time.
- Encrypted Data Storage: All sensitive data is stored in encrypted format on secure servers protected by multi-layered firewalls.
- Internal Access Controls: Only authorised personnel may access members' personal data, and such access is limited strictly to what is required for their role.
- Regular Penetration Testing: Our platform undergoes regular security audits and penetration testing by independent security experts.
While we take all reasonable steps to protect your data, no online system can guarantee 100% security. We encourage you to also take protective measures such as using a strong password and not sharing your login credentials.
Cookies and Tracking Technologies
Promo888 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
- Essential Cookies: Required for core platform functions such as login sessions and language preferences. Cannot be disabled.
- Performance Cookies: Collecting anonymous information about how you use the platform to help us improve the user experience.
- Functional Cookies: Remembering your preferences such as language and display settings for a more personalized experience.
- Analytics Cookies: Helping us understand platform usage patterns in aggregate for continuous improvement.
You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of some parts of our platform.
Data Storage and Retention
Promo888 retains your personal data for as long as your account is active or as needed to provide services to you. We will also retain and use your information to the extent necessary to comply with our legal obligations.
Specifically, the data retention periods are as follows:
- Active Account Data: Retained for the duration of your active membership.
- KYC & Financial Data: Retained for a minimum of 7 years after account termination to meet legal and financial compliance requirements.
- Communication Logs: Retained for 2 years for support and dispute resolution purposes.
- Technical & Analytics Data: Anonymised data is retained for no more than 3 years.
Once the relevant retention period has expired, your data will be securely deleted or anonymised in accordance with our data disposal procedures.
Your Rights as a Member
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data. promo888 fully respects and upholds these rights:
- Right of Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You have the right to request correction of any inaccurate or incomplete data.
- Right to Erasure: Under certain circumstances, you may request that your data be deleted, subject to our legal retention obligations.
- Right to Restriction of Processing: You may request that the processing of your data be restricted under certain circumstances.
- Right to Object: You have the right to object to the processing of your data for direct marketing purposes.
- Right to Data Portability: You may request your data in a machine-readable format for transfer to another platform.
To submit any requests regarding your personal data rights, please contact our support team. We will process your request within 30 business days.
Children's Privacy
Promo888 is a gambling platform permitted only for individuals aged 18 and above. We do not knowingly collect, store or process any personal information from children or minors.
Should we discover that we have inadvertently collected personal information from a minor, we will take immediate action to delete that information and close the associated account. Parents or guardians who discover their child has registered on our platform are encouraged to contact us immediately.
Privacy Policy Amendment
Promo888 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements or service improvements. Any changes will take effect immediately upon publication on this page.
We will notify you of significant changes through:
- Prominent notice on the platform's home page
- Email to the address registered with your account
- In-app notifications on mobile
We encourage you to review this Privacy Policy periodically. The date of the most recent update will always be displayed at the top of this page. Continued use of the platform after any amendments are published will be considered your acceptance of the updated policy.
Contact Us About Privacy
If you have any questions, concerns or complaints regarding how we handle your personal data, please do not hesitate to contact our team. We are committed to addressing every inquiry seriously and within a reasonable timeframe.
You can reach us via:
- Live Chat: Available 24 hours a day, 7 days a week via the chat icon on our platform.
- Privacy Email: [email protected] — dedicated to privacy and personal data inquiries.
- Help Centre: Visit page FAQ us for answers to the most frequently asked questions about privacy.
We aim to respond to all privacy-related inquiries within 5 business days. For more complex cases, we will inform you of the expected timeframe required.