Promo888 | Terms and Conditions

Welcome to promo888, an online gambling platform operating under a valid license and complying with international standards. These Terms and Conditions ("Terms") govern your entire use of the website, mobile app, games, services, and other facilities provided by promo888.

By accessing or using the Promo888 platform — whether through a web browser or mobile app — you automatically agree to be bound by these Terms. If you do not agree with any part of these Terms, please stop using the platform immediately.

These terms should be read together with the Privacy Policy and Responsible Gambling Guide ours, all of which form the entire agreement between you and Promo888.

To register and use promo888, you must meet the following eligibility requirements:

• Be at least 18 years old on the date of registration.
• Have full legal capacity to enter into a binding agreement.
• Not currently enrolled in any gambling self-exclusion program.
• Not a citizen or resident of any country where online gambling is fully prohibited by local law.
• Register in your own name and not on behalf of another person.

Promo888 employs a thorough Identity Verification (KYC) process to ensure all members meet the required eligibility criteria. This process involves verifying identity documents and address information to ensure the safety of all platform users.

Each individual is only permitted to hold one (1) active account at Promo888. Multiple account ownership is strictly prohibited and may result in the termination of all associated accounts along with the forfeiture of all balances and bonuses.

During registration, you are required to provide accurate, correct, and up-to-date information including:

• Full name as shown on official identification documents
• Exact date of birth
• An active and valid email address
• A registered Malaysian phone number
• Bank account details for withdrawal purposes

You are solely responsible for maintaining the confidentiality of your account password. Promo888 will not be liable for any losses arising from the disclosure of your password to a third party due to your own negligence.

Promo888 supports a variety of popular payment methods in Malaysia for convenient deposits and withdrawals. All financial transactions are processed through secure channels protected by 256-bit SSL encryption.

Deposit Terms:

• The minimum deposit is as specified on your deposit page.
• Deposited funds must come from a legitimate source and must not be proceeds from any illegal activity.
• Promo888 does not allow third-party deposits — deposits must come from a bank account registered in the same member's name.
• Any suspicious deposit attempts may result in temporary account suspension while an investigation is carried out.

Withdrawal Terms:

• Withdrawals will be processed to the verified bank account registered under the member's name.
• Withdrawal processing times may vary depending on the chosen payment method.
• Withdrawals are subject to the rollover requirements associated with any bonuses received.
• Promo888 reserves the right to request additional supporting documents before processing withdrawals for KYC compliance purposes.

Promo888 offers a variety of attractive bonuses and promotions for both new and existing members. Each promotion is subject to specific terms and conditions as stated on its respective promotion page. General terms applicable to all promotions are as follows:

• Each bonus has a turnover requirement (rollover/wagering requirement) that must be met before a withdrawal can be made.
• Bonuses may only be claimed once per member unless stated otherwise.
• Promo888 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.
• Any attempt to abuse bonuses, such as low-risk play (bonus abuse), may result in bonus cancellation and further action against the account.
• Bonuses are non-transferable and cannot be directly exchanged for cash unless the conversion requirements have been met.

All games available on the promo888 platform — including slots, fish shooting games, Live Casino, and Sports Betting — operate using a verified and independently audited Random Number Generator (RNG). This ensures every game outcome is fair and cannot be manipulated.

Members agree to:

• Play fairly and do not use software, bots, or any unauthorized methods to gain an advantage in games.
• Not to collude with other players to cheat or manipulate game outcomes.
• Accept game outcomes generated by the system as final, subject to technical review where necessary.
• Report any technical errors detected to the support team immediately and do not exploit them.

Promo888 reserves the right to void bets and withhold winnings if there is evidence of fraud, system manipulation, or violation of game rules.

Promo888 takes member account security very seriously. Our platform is equipped with high-level data encryption and continuous monitoring systems to detect suspicious activity.

As a member, you are responsible for:

• Use a strong and unique password for your Promo888 account.
• Not to share login credentials with anyone.
• Log out of your account after each gaming session, especially on shared devices.
• Report any suspicious activity or unauthorized access to your account to our support team immediately.

Promo888 will not be held responsible for any losses arising from a member's negligence in safeguarding their own login credentials.

Promo888 reserves the right to suspend, restrict, or terminate any member's account for the following reasons:

• Confirmation that the member is under 18 years of age.
• Providing false or misleading information during registration or the KYC process.
• Bonus abuse, system fraud, or game manipulation.
• Attempts at money laundering or suspicious financial activity.
• Holding multiple accounts.
• Violating any part of these Terms and Conditions.

Members may also request to close their account at any time by contacting our support team. Any valid remaining balance (after fulfilling the relevant requirements) will be returned to the registered bank account within a reasonable timeframe.

To the extent permitted by applicable law, promo888 is not liable for:

• Any financial losses incurred as a result of gambling activity on our platform.
• Service disruptions caused by circumstances beyond our control, including third-party technical failures, natural disasters, or internet infrastructure outages.
• Decisions made based on inaccurate information provided by third parties.
• Any indirect, incidental, or consequential losses or damages arising from the use of the platform.

Promo888's maximum liability under any circumstances shall not exceed the amount deposited by the member within the 30 days preceding the claim.

Promo888 is committed to protecting the privacy and personal data of all members. We collect, process, and store your personal data in accordance with our detailed Privacy Policy, which can be found on the Privacy Policy.

In summary, we use your information to:

• Verify identity and ensure account security.
• Processing deposit and withdrawal transactions.
• Provide effective customer support services.
• Comply with applicable legal and regulatory obligations.
• Improve the user experience on our platform.

We will not sell, rent, or share your personal information with third parties without your consent, except as required by law.

Promo888 cares about the wellbeing of our members. We provide a range of tools and resources to help you play responsibly:

• Deposit Limit: Set daily, weekly, or monthly deposit limits through your account settings.
• Loss Limit: Set a maximum amount you can lose within a specified period.
• Session End: Set a maximum playtime for each login session.
• Self-Exclusion: Request to temporarily or permanently restrict access to your account.

If you or someone you know needs help with problem gambling, please visit the Responsible Gaming us for more information and available support resources.

Promo888 reserves the right to change, amend, or update these Terms and Conditions at any time. Any changes will take effect immediately upon publication on this website.

We will endeavour to notify members of significant changes through:

• Notifications on the website or mobile app.
• Email sent to the address registered with your account.
• A prominent notice on the platform's main page.

Continued use of the promo888 platform following any amendments to the terms shall be deemed as your acceptance of the revised terms. It is your responsibility to review these terms periodically to ensure you are always aware of the latest applicable terms.

If you disagree with any amendments made, you have the right to close your account by contacting our support team.